Return Policy

Introduction 

We do not encourage the return as to maintain the sanctity of the eatables. This Return Policy outlines the conditions under which you cannot return items purchased on Foodart.cafe, a website selling a variety of packed food items. We strive to provide you with a satisfying shopping experience, but we understand that there may be situations where you need to return an item. 

 

Items Eligible for Return 

Due to the perishable nature of our products, we can only accept returns for unopened and undamaged packed food items in their original packaging. This includes: 

  • Items that are incorrectly shipped by us. 

 

Items Not Eligible for Return 

We cannot accept returns for the following items: 

  • Opened or tampered with packed food items. 
  • Items damaged due to improper storage after delivery. 
  • Discounted or promotional items unless the product is incorrect. 
  • Any items returned after the specified return window (as mentioned below). 

 

Return Window-Return Process 

To return an item, please follow these steps: 

  • Contact our customer support team at foodartlimited@gmail.com or by phone at Our customer support team will provide you with further instructions on the return process, as a special case which may include a return shipping label. 
  • Securely pack the unopened and undamaged items in their original packaging. 
  • Ship the return package using the provided label (if applicable) or a trackable shipping method to the address specified by our customer support team. 

         

        Return Shipping Costs 

        • In case of incorrectly shipped items we will cover the return shipping costs. 
        • For any other returns (e.g., unwanted items), you will be responsible for the return shipping costs. 

         

        Refunds 

        Once as a special case if be, once we receive your returned item and verify that it meets the return criteria, we will initiate a refund for the purchase price (excluding return shipping costs, if applicable) within 7 business days. The refund will be processed through the same method of payment used for the original purchase. 

         

        Damages During Transit 

        If your order arrives damaged, please contact our customer support team immediately. We will require photos of the damaged packaging and items for verification purposes. We will then arrange for a replacement or a full refund, depending on your preference. 

         

        Contact Us 

        If you have any questions regarding our Return Policy, please feel free to contact our customer support team. 

        We appreciate your understanding of our Return Policy. We hope this policy ensures a smooth delivery. 

        The Heart Behind Food Art

        Food has always been my first love (yes, my wife knows that). I’ve spent nearly 30 years mastering the art of flavor and spices, blending them in ways that not only create unforgettable dishes but also tell a story of tradition, love, and family.

        My passion for food goes beyond cooking—it’s about connecting, sharing, and serving love with every meal, which is why I often think of food as the language of the heart.

        For me, cooking isn’t just a job—it’s a way to relax, reflect, and bring my thoughts together in the hustle and bustle of life. It's been a fulfilling journey, one that started with my deep connection to Indian food and evolved into something much greater.

        The spark for FOOD ART came when my son, Swabh, was preparing to come to Canada as an international student. He was uncertain about what kind of food he’d be able to find in Quebec. I knew I had to do something. Having worked in the food industry for over two decades, I decided to bring the authentic taste of Indian home-style meals to students like Swabh, who missed the flavors of home.

        18 months of research and development, along with a lot of hard work, led to the birth of FOOD ART. I pursued Food Safety Certification, ensured the highest standards of quality with ISO 9001 and ISO 22000 approvals, and made sure everything we offer complies with HACCP standards.

        What started as a personal mission to serve the community has now grown into something much larger, such that today, the Québécois are savoring our flavors.

        FOOD ART is a reflection of my journey- a journey of passion, dedication, and love for bringing people together through food. I hope you enjoy every bite of the freeze-dried meals crafted with care under the expertise of yours truly, Chef Aman Marwah.

        Try now!